Storage Morden Park Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Morden Park provides storage, removal and related services. By placing a booking, paying a deposit, using our storage facilities or instructing us to carry out any removal or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given to them below:
Customer means the individual, company or organisation that books or uses our services.
Services means any storage, removal, transport, packing, loading, unloading or related services provided by Storage Morden Park.
Goods means any items, furniture, possessions or property entrusted to us or placed into storage.
Contract means the agreement between Storage Morden Park and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Morden Park provides storage units and spaces, removal and transportation services, and related services such as packing, loading and unloading. The specific scope of Services provided to you will be set out in your quotation and booking confirmation.
We reserve the right to refuse to provide Services in relation to any Goods that are prohibited, unsafe, illegal or unsuitable for storage or transport, including but not limited to hazardous materials, perishable goods or waste.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for our Services by contacting us or completing an online or written enquiry. Any quotation provided is based on the information you give us regarding volume of goods, access conditions, distance, duration of storage and any special requirements.
Quotations are not legally binding offers and may be subject to change if the information supplied by you is incorrect or incomplete, or if your requirements change.
3.2 Confirming a booking
A booking is only confirmed when you have accepted our quotation, agreed to these Terms and Conditions, provided all requested information and paid any required deposit. We may issue a booking confirmation which will set out the Services to be provided, the proposed dates and the estimated charges.
By confirming a booking, you warrant that you are the owner of the Goods or are duly authorised to enter into the Contract on behalf of the owner.
3.3 Changes to bookings
If you need to change the date, time, storage unit size, collection address, delivery address or any other material aspect of your booking, you must notify us as soon as possible. Changes are subject to availability and may result in additional charges or an updated quotation.
4. Payments and Charges
4.1 Pricing
Our charges are calculated based on factors including but not limited to storage unit size, duration of storage, distance of travel, volume and weight of Goods, labour required, access conditions and any additional services requested such as packing materials or specialist handling.
4.2 Deposits
We may require a deposit to secure your booking. The amount and payment deadline for any deposit will be specified at the time of booking. Deposits are generally non-refundable except as expressly stated in these Terms and Conditions or where required by law.
4.3 Payment terms
Unless otherwise agreed in writing, all charges for removal services are payable in full no later than on the day of service before unloading, and all charges for storage services are payable in advance for the agreed rental period. Ongoing storage charges are typically billed monthly or for such period as agreed in your individual contract.
We accept payment by the methods indicated at the time of booking. You are responsible for ensuring that payments are made in cleared funds by the due date.
4.4 Late or non-payment
If you fail to pay any amount due under the Contract on time, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing late payments.
In the case of storage services, if sums remain unpaid after reasonable notice has been given, we may exercise a lien over the Goods held in storage and may, after further written notice, sell or dispose of some or all of the Goods in accordance with applicable law to recover outstanding charges and costs. Any surplus funds, after deduction of all amounts owed to us, will be made available to you upon request.
5. Cancellations and Postponements
5.1 Cancellation by the Customer
If you wish to cancel your booking, you must inform us as soon as possible. Cancellation fees may apply, depending on the amount of notice given and the nature of the Services booked.
Where you cancel a removal or transport service:
If you cancel more than seven days before the scheduled service date, we may refund any deposit paid less a reasonable administration fee, if applicable.
If you cancel between seven days and 48 hours before the scheduled service date, we may retain all or part of the deposit and charge a percentage of the quoted price to cover allocated resources.
If you cancel less than 48 hours before the scheduled service date, we may charge up to 100 percent of the quoted price.
For storage services, if you cancel before the storage start date, we may retain any deposit or initial payment as a cancellation fee, except where otherwise required by law.
5.2 Postponement
If you request to postpone a confirmed removal or storage start date, we will use reasonable efforts to accommodate your request, subject to availability. However, postponement may be treated as a cancellation and rebooking, and charges may apply in line with the cancellation terms above.
5.3 Cancellation by Storage Morden Park
We may cancel or suspend the Contract if you fail to pay any sums due, breach these Terms and Conditions, provide incomplete or misleading information, or if we are prevented from performing the Services due to circumstances beyond our reasonable control, such as severe weather, accidents, industrial action or legal restrictions. In such cases we will notify you as soon as reasonably practicable and, where appropriate, refund any prepayments relating to Services not yet provided.
6. Customer Responsibilities
You are responsible for:
Ensuring that adequate parking and access are available at collection and delivery points, including any necessary permits.
Providing accurate information about the volume and nature of Goods, access conditions and any special handling requirements.
Properly preparing and packing Goods, unless packing services have been agreed as part of the Contract.
Removing any prohibited items and ensuring that no hazardous, illegal or unsuitable items are included in the Goods.
Complying with any relevant waste regulations and ensuring that items designated for disposal are clearly identified and lawfully disposable.
7. Prohibited and Restricted Items
The following items must not be submitted for removal or storage and we accept no liability for loss, damage or deterioration to them if they are so submitted without our prior written agreement:
Explosive, flammable or hazardous substances, including gas cylinders, petrol, oils, paints or solvents.
Live animals, plants, perishable food or other items requiring specific environmental conditions.
Illegal goods, stolen goods or items obtained through unlawful means.
Cash, securities, precious metals, jewellery, furs, works of art, antiques, important documents or other valuables of a similar nature, unless specifically agreed and declared for appropriate insurance.
If such items are discovered, we may remove, dispose of or return them to you at your cost and may notify the relevant authorities where required.
8. Liability and Insurance
8.1 Standard liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods resulting from our negligence or breach of Contract is limited to a reasonable amount, having regard to the value of the Goods and the charges paid for the Services, unless a higher value has been declared and additional cover has been purchased where such cover is offered.
8.2 Exclusions of liability
We are not liable for:
Normal wear and tear, gradual deterioration, or damage due to inherent defects or characteristics of the Goods.
Loss of or damage to fragile items not properly packed by you or on your behalf.
Loss or damage arising from war, terrorism, riot, civil commotion, or act of God including flood, storm or other natural events beyond our reasonable control.
Loss of profits, loss of business, loss of use, loss of opportunity or any indirect or consequential loss, even if foreseeable.
8.3 Customer packaging and preparation
Where you pack Goods yourself, you are responsible for ensuring that all items are properly packed and protected. We will not be liable for damage resulting from inadequate or unsuitable packaging carried out by you.
8.4 Notification of loss or damage
You must inspect Goods promptly upon delivery or access and notify us in writing of any apparent loss or damage as soon as reasonably practicable and, in any event, within a reasonable time. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
9. Waste, Disposal and Environmental Regulations
9.1 Waste regulations
Storage Morden Park complies with applicable waste management and environmental regulations. We do not operate as a general waste carrier or disposal facility. Any removal or disposal of waste items must be agreed in advance and may be subject to additional charges.
9.2 Customer obligations
You must not use storage units or our vehicles to store or dispose of waste unlawfully. Prohibited materials include but are not limited to household refuse, clinical waste, controlled waste and any materials that require special licensing or handling under environmental legislation.
9.3 Disposal of abandoned or prohibited items
If Goods are left in storage after the end of the agreed period without payment, or if prohibited or unsafe items are discovered, we may, after giving reasonable notice where practicable, dispose of such items in accordance with applicable law. You will be responsible for all costs associated with disposal, cleaning or remediation.
10. Access, Security and Conduct
10.1 Access to storage
Access to storage units is subject to our operating hours, security procedures and any identification requirements we may specify. We may temporarily restrict access for maintenance, safety or security reasons, giving you as much notice as reasonably practicable.
10.2 Security
While we will take reasonable steps to secure our premises and vehicles, you are responsible for locking your individual storage unit and keeping any keys or access codes safe. We are not responsible for unauthorised access resulting from your failure to safeguard keys or codes.
10.3 Customer conduct
You must not cause nuisance, damage, obstruction or danger to our staff, other customers or property. We may refuse access or terminate the Contract if you engage in abusive, threatening or unlawful behaviour.
11. Termination of Storage Services
Either party may terminate ongoing storage services by giving the notice period specified in your individual agreement or, if not specified, a reasonable period of notice. On termination, you must remove all Goods from the storage unit by the agreed date and settle all outstanding charges.
If you fail to remove Goods at the end of the notice period, we may treat them as abandoned and exercise our rights of lien, sale or disposal as described in these Terms and Conditions, subject to any legal requirements.
12. Data Protection and Privacy
We collect and use personal information about you to provide the Services, manage your account, process payments and, where appropriate, communicate with you regarding your bookings. We will handle your personal data in accordance with applicable data protection laws and our privacy practices, and we will not sell your personal data to third parties.
13. Variations to Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our business operations. The version in force at the time of your booking will apply to that Contract, unless a change is required by law or you agree to the updated terms in writing.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Morden Park agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
15. General Provisions
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed to the extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Morden Park in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and Storage Morden Park in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.
