Mordenpark Storage Service Terms and Conditions

These storage service terms and conditions set out the basis on which Mordenpark Storage provides storage-related services to customers in the UK. By making a booking, paying a deposit or fee, or delivering items to the premises, you agree to be bound by these terms. Please read them carefully before entering into any arrangement with us. They are intended to explain the practical rules that apply to bookings, payments, cancellations, access, liability, prohibited items, and disposal obligations, so that both parties understand their responsibilities from the outset.

In these terms, references to “we”, “us”, and “our” mean Mordenpark Storage, and references to “you” or “customer” mean the person or business entering into the storage agreement. The service may include unit storage, short-term holding, and associated handling or administration services where offered. These storage terms do not create a bailment relationship beyond the express obligations described here, and they do not transfer ownership of any stored goods to us. You remain responsible for the accuracy of the information you provide and for ensuring that goods placed into storage comply with these conditions.

We may update these terms from time to time to reflect changes in operational procedures, insurance requirements, regulatory obligations, or commercial practice. Any updated version will apply from the date stated in the revised document unless a different effective date is specified. It is your responsibility to review the applicable terms before each booking. If you continue to use the service after changes take effect, that continued use will be treated as acceptance of the updated service conditions.

Booking Process

To reserve storage, you must complete the booking process using the method we make available at the time of booking. This may require you to provide your name, address, contact details, billing information, the type and approximate quantity of goods to be stored, and the intended start date. A booking request is an offer by you to use the service; it does not become binding until we confirm acceptance. We may decline any booking request at our discretion, including where space is unavailable, where the goods appear unsuitable, or where we consider the arrangement inconsistent with safety, legal, or operational requirements.

Before confirming a booking, we may ask you to declare whether the goods include fragile items, valuable items, hazardous materials, perishable items, or any articles subject to special handling. You must provide complete and accurate information. If any statement you make is false, incomplete, or misleading, we may cancel the booking, refuse admission of goods, or require immediate removal of items already delivered. Any quotation or estimate we provide is based on the information supplied by you and may change if the actual goods, volumes, or storage requirements differ from what was described at the time of booking.

Once we accept a booking, we will confirm the service commencement date, the agreed charges, and any special conditions that apply to your storage arrangement. Acceptance may be given by email, online confirmation, invoice, or by other written notice. Your right to use the storage space begins only when the booking has been accepted and any required upfront payment has cleared. You must ensure that the goods are delivered in accordance with the agreed time slot, packaging rules, and access instructions. Where a storage unit or area is allocated, that allocation may be changed by us for operational reasons, provided that a reasonably comparable alternative is made available.

Payments and Charges

All fees must be paid in the manner and within the time stated in our confirmation or invoice. Unless expressly agreed otherwise, charges are payable in advance and may include rent, administration fees, handling charges, cleaning costs, disposal costs, and any additional services requested by you. Payments must be made in full without set-off, deduction, counterclaim, or withholding, except where required by law. If you choose to make a payment by card, bank transfer, direct debit, or another approved method, you are responsible for ensuring that the payment is authorised and successful.

If any sum remains unpaid on the due date, we may charge interest on the overdue amount at the statutory rate permitted under UK law, together with reasonable debt recovery and administration costs. We may also suspend access to stored goods, refuse release of goods, or terminate the agreement if payment is not received when due. You agree that outstanding balances may be recovered through lawful collection processes. Any discounts, promotional rates, or introductory offers are personal to the stated booking period and may be withdrawn if you fail to comply with these terms.

We may revise our pricing from time to time, including where market conditions, insurance costs, taxes, or operating expenses change. Any revised charges will apply from the date notified to you and will not affect amounts already paid for an agreed pre-paid period unless otherwise stated. If you continue the service after the revised rate becomes effective, you will be deemed to have accepted the new rate. Where applicable, all prices are inclusive or exclusive of VAT as stated on the relevant invoice or confirmation.

Cancellations, Termination and Refunds

You may cancel a booking before the start date by giving notice in accordance with the cancellation procedure stated in your confirmation. Unless a different cancellation policy is specified for a particular offer, any upfront administration charge may be non-refundable where it reflects work already carried out, and any prepaid storage charges may be refunded only for the unused portion of the service, subject to deductions for costs already incurred. Refunds, where due, will normally be processed using the original payment method within a reasonable period after cancellation has been confirmed and any outstanding obligations have been settled.

We may cancel or terminate the agreement immediately if you breach these terms, fail to pay sums due, provide false information, store prohibited goods, or act in a way that presents a risk to staff, property, or other customers. We may also end the arrangement if continuing to provide the service becomes unlawful, impossible, or impracticable. On termination, you must remove all goods promptly. If you fail to do so, we may take steps permitted by law to dispose of, sell, or otherwise deal with the goods after giving reasonable notice where required. Any proceeds of sale may be applied to outstanding debts and costs, with any balance dealt with in accordance with applicable law.

If you wish to end the agreement after the storage service has commenced, you must give the required notice and ensure that all sums due are paid in full before collection. Access may be withheld until payment has cleared and any required charges for cleaning, damage, or late removal have been settled. Termination does not affect any rights or liabilities that have already accrued before the end date, including unpaid charges, indemnities, or claims relating to prohibited items or breach of waste obligations.

Liability and Insurance

We will take reasonable care in providing the service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from events beyond our reasonable control, including fire, flood, theft, power failure, extreme weather, civil unrest, or acts or omissions of third parties, unless such loss results directly from our proven negligence or wilful misconduct. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited under UK law.

You are responsible for packing, labelling, securing, and protecting your goods appropriately for storage. We do not inspect every item, and we do not warrant that any particular item is suitable for storage unless we have expressly agreed this in writing. You should arrange adequate insurance cover for the full replacement value of your goods, taking into account the nature of the items and the risks inherent in storage. Any insurance arranged by us, if offered, will be subject to the policy wording, exclusions, limits, and excesses in force at the relevant time.

Our total liability for any claim arising out of or in connection with the service, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total fees paid by you for the relevant storage period, except where a different limit is required by law. We will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data. Nothing in these terms affects your statutory rights as a consumer where those rights apply and cannot be excluded.

Waste Regulations, Prohibited Items and Disposal

Mordenpark Storage operates in accordance with applicable UK waste, environmental, and safety laws. You must not store waste unless it has been lawfully packaged, declared, and accepted by us as part of a permitted service. You are responsible for ensuring that no items delivered to us are classified as controlled waste, hazardous waste, or substances requiring specialist handling unless we have expressly agreed in writing to receive them and you have provided all necessary information, licences, or consignment documentation. This includes, without limitation, flammables, explosives, corrosive substances, oils, chemicals, gas cylinders, asbestos, medical waste, contaminated materials, and any item prohibited by law.

You must not abandon goods, leave refuse, or dispose of unwanted items on the premises except in accordance with our instructions. If you leave packaging, pallets, furniture, electrical items, or other materials that are not part of the agreed stored goods, we may treat them as waste and charge you for collection, segregation, handling, recycling, or lawful disposal. You will be responsible for all costs, fines, claims, and losses resulting from a breach of environmental or waste management obligations caused by you or by anyone acting on your behalf. Where required, we may report unlawful disposal or suspected hazardous goods to the appropriate authorities.

Any goods that are deemed unsafe, contaminated, illegal, or unsuitable for storage may be removed, isolated, or disposed of without further notice where immediate action is necessary to protect people or property. Where law permits and time allows, we will try to notify you before taking such action. You agree to indemnify us against any losses, expenses, enforcement action, or third-party claims arising from your failure to comply with waste regulations or from the storage of prohibited items.

Access, Care of Goods and Customer Responsibilities

Throughout the storage period, you must ensure that your goods are kept in a condition suitable for storage and that all packing remains secure. You are responsible for removing personal belongings, cash, documents of title, and items of exceptional value unless we have expressly agreed to receive them. Access to stored goods is subject to our site rules, security arrangements, operating hours, identity verification, and any reasonable instructions given by our staff. We may temporarily restrict access for maintenance, health and safety, emergencies, or other operational reasons.

You must not use the storage space for living, sleeping, conducting illegal activity, or keeping animals or plants unless expressly authorised. You must not alter, damage, sublet, or interfere with the storage area. Any keys, codes, passes, or access devices issued to you remain our property or may be subject to our control, and you must not share them with unauthorised persons. If you lose a key or access device, or if a lock must be changed because of your actions, we may charge you the reasonable cost of replacement and labour.

You are also responsible for ensuring that your use of the service does not interfere with our business operations or the rights of other customers. Any damage caused by your goods, your contractors, or anyone acting on your behalf may be charged to you, including repair, deep cleaning, decontamination, or specialist disposal costs. If we reasonably believe your goods pose a risk, we may inspect, move, isolate, or secure them to the extent necessary to protect the premises and other stored property.

General Provisions and Governing Law

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as removed to the minimum extent necessary, and the remainder of the terms shall continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. These terms, together with the booking confirmation and any written variation agreed by us, form the entire agreement between the parties regarding the storage service and supersede any prior statements or understandings relating to the same subject matter.

We may transfer or assign our rights and obligations under these terms to another business organisation where this does not materially reduce your rights. You may not assign or transfer your rights without our prior written consent. Any notice required under these terms should be given in the manner stated in the booking confirmation or, if none is stated, by a method that provides reasonable evidence of delivery. Where a dispute arises, the parties should first seek to resolve it promptly and in good faith before commencing formal proceedings.

These Mordenpark Storage terms and conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to comply with these terms in full.